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Tag Results : "troubleshooting"

Not able to play video/audio

Kindly send us the following at support@cnxplayer.com:

  • 1. Upload the video to Dropbox or any other source and share the link with us.
  • 2. Share the device name and model on which this video is not able to play.

We will get back to you within 24 hours after receiving the email.

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Not able to play video/audio

  • Upload the video to dropbox or any other source and share the link with us.
  • Share the device name and model on which this video is not able to play.

We will get back to you within 24 hours after receiving the email.

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Not able to play 10-bit video

  • Click on Upgrade features in the navigation menu.
  • Select Professional Video codecs category and click on Purchase.
  • Fill in the required details. Once the transaction is successful, Professional Video codecs feature will be enable for your id for lifetime.

If is was purchased earlier but it is still not playing , then follow the steps below:


Restore
  • Make sure you are using the same account using which you had earlier made the purchase. The id linked to this account is kept in Microsoft database and CnX Player will get the information from there only. If the account is not same and is a new one, then user will have to make a new purchase.
  • Go to Upgrade features and click on Restore button. You will now see all the features you had purchased earlier as Purchased.

This scenario sometimes happen when there is an upgrade of the apps. So restoring does solve everything in seconds !

If the issue is still unresolved , send an email to support@cnxplayer.com. We will get back to you within 24 hours after receiving the email.

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Videos not showing up in Manage folders

  • The added folder has at least one video file in it. If it does not have any video file in it, you can add videos to it via PC / Tablet file browser. Then simply click on refresh icon in the quick access bar at the top right corner. The video will now show up.
  • Check out for the folder permissions of the folder via folder properties in the file browser. Make sure the account with which you are accessing CnX Player , should have Read permission on this folder. If not change it and the refresh the CnX Player video library by clicking on Refresh in Quick Edit bar on top right corner of the app.

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Make CnX Player Default Player

  • Go to Windows 10 PC settings.
  • Select Default apps.
  • Under video player section on the right side, click on "+" Choose default and select CnX Player from the list.
  • All your videos in the PC will open up with CnX Player.

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