Not able to play 10-bit file

How to play 10-bit video in CnX Player?

CnX Player supports the following 10-bit format codecs:

- HEVC

- VP9

- H.264

To play 10-bit files make sure Professional Video codecs feature is purchased. If it was never purchased from the Gmail id assocaited with the device then you need to purchase the feature.

Follow the simple steps below:

not able to play 10-bit file

  • Click on Menu option on the left side of home screen.
  • Click on Upgrade features.
  • Select "Professional Video codecs" category and click on Purchase.
  • Fill in the required details. Once the transaction is successful, Professional Video codecs feature will be enable for your id for lifetime.

If is was purchased earlier but it is still not playing , then follow the following steps:

10 Bit video codecs restore
  • Make sure you are using the same Gmail id using which you had earlier made the purchase. This id is kept in google database and CnX Player will get the information from there only. If the email id is n to the same, then it has to be anew purchase.
  • Click on Menu option on the left side of home screen.
  • Click on Upgrade features.
  • Click on "Restore" button. You will now see all the features you had purchased earlier as "Purchased".

This scenario sometimes happen when there is an upgrade of the apps. So restoring does solve everything in seconds !

If the issue is still unresolved , send an email to support@cnxplayer.com. We will get back to you within 24 hours after receiving the email.

Have more questions? Submit a request